Netflix Listens!

A couple of weeks ago I wrote about how Netflix was dropping it's profile queues.  I sent a message to them and closed it by saying, "I am deeply disappointed in you."

I received the following note from Netflix today:

You spoke, and we listened. We are keeping Profiles. Thank you for all the calls and emails telling us how important Profiles are.

We are sorry for any inconvenience we may have caused. We hope the next time you hear from us we will delight, and not disappoint, you.

Let's hear it for a business that listens to its customers!

--Red